OMRON All for Healthcare

Privacy Policy

Privacy Policy

  1. PrivacyMark 1.OMRON HEALTHCARE Co., Ltd. (hereinafter referred to as “the Company”) is engaged in the development and sale of home- and professional-use healthcare devices and medical equipment, and health management software, as well as the provision of health promotion services and other healthcare-related business activities. As such, the Company aims to build and maintain trust with customers, business partners, suppliers, employees (including retirees), and other stakeholders. As part of its efforts to achieve this goal, the Company is committed to strictly protecting personal information collected and used by the Company through the implementation of the following privacy policy and promoting the education and training of information security management for its employees.
    1. (1)The Company collects, uses, and provides personal information only to the extent necessary to sustain its business activities listed above and within the scope of its business.
    2. (2)The Company makes use of personal information only within a scope appropriate to the purpose of use the individual to whom the information pertains has been notified of in advance.
    3. (3)The Company implements strict security measures to prevent illegal access, damage or loss and leakage of personal information, and takes corrective actions in the case such a problem occurs.
    4. (4)The Company responds to personal information-related inquiries and complaints within a reasonable period of time.
      Inquiries or complaints should be directed to the point of contact which has been notified to the individual in advance or the Personal Information Protection Administrative Office posted on the OMRON HEALTHCARE website.
    5. (5)The Company strictly observes all applicable Japanese laws, guidelines, and internal regulations regarding the handling of personal information.
    6. (6)The company strives to continuously improve its personal information protection management system.
    7. (7)Isao Ogino, president and CEO of OMRON HEALTHCARE Co., Ltd., is the chief executive responsible for the protection of personal information.
  2. 2.This Privacy Policy was established on October 2, 2000, and last updated on April 22, 2015.
  3. 3. Inquiries regarding this Privacy Policy should be directed to:
    OMRON HEALTHCARE Co., Ltd.
    Personal Information Protection Administrative Office (Personal Information Protection Management Representative)
    Phone: 0120-06-6041

Handling of Personal Information

1. Definition of “Personal Information”

By “personal information,” the Company refers to information pertaining to a specific individual and by which an individual is or could be identified (including information that cannot identify an individual but could easily be associated with other personally identifiable information). Such information may be in the form of written or printed text, symbols, images, sounds, and data processed or stored in computers or other digital or electronic devices. Specifically, personal information includes, but is not limited to, names, ages, telephone numbers, email addresses, mailing addresses, company names, information regarding products or services purchased, and details of inquiries to the Company.

2. Usage of Personal Information

The Company collects personal information to the extent necessary for the Company, its affiliates, or other business partners to provide the products and services (hereinafter collectively referred to as “products, etc.”) that customers have purchased or requested. Whenever personal information is collected through direct input or through input using electromagnetic media, the Company will notify the individual to whom the information pertains of the intended purpose of use for which the information is being collected.

Personal information collected through other means will only be used for the following purposes:

  1. (1)Provision of products, etc., provision of information and announcements regarding servicing, inspection, maintenance, and installation, and execution thereof
  2. (2)Execution of the Company’s business activities, including research, planning, marketing, development, production, sales, and others, and provision of information and announcements regarding products, etc., and other related information
  3. (3)Management of contracts related to the provision of products, etc., and other business activities
  4. (4)Announcement and operation management of campaigns, exhibitions, and other events related to products, etc., and business activities (including prize shipping)
  5. (5)Provision and forwarding of promotional materials, such as product literature, CD-ROMs, and samples related to products, etc.
  6. (6)Response to various inquiries (including identity verification for the individuals concerned and parties acting on their behalf)
  7. (7)The Company will not use any personal information for purposes other than those listed above without the consent of the individual(s) concerned (unless otherwise specified by the applicable laws or ordinances).
    The Company may share necessary items of the personal information supplied by an individual with business subcontractors or partners with whom the Company has concluded a nondisclosure agreement or the like. However, the Company will not supply or disclose personal information to any third party other than the above without the consent of the individual(s) concerned (unless otherwise specified by applicable laws or ordinances).
    The provision of personal information is voluntary. However, please note that the supply of insufficient or incorrect information may disable the use of products, etc., in part or in whole, or cause other inconvenience to the individual(s) concerned.

Requests for Disclosure, etc. of Personal Information

The Company will answer, within a reasonable period of time, requests from individuals or parties acting on their behalf concerning the provision of information regarding the purpose of use of the collected information, disclosure thereof, amendments, additions, and/or deletions to the content thereof, suspension of use, erasure of relevant information, and/or suspension of supply to third parties (hereinafter referred to as “disclosure requests, etc.”). To make disclosure requests, etc., please follow the procedures described below:

  1. -If you are not a resident of Japan, please use the online contact form.
  2. -If you are a resident of Japan, please follow the procedure described below:

Application Procedure

To make disclosure requests, etc., please download and fill out the request form (PDF: 14.6KB) and send it by post, along with documents to allow verification of the identity of the applicant or the party acting on his/her behalf to the address noted below. Please enclose a reply envelope with your address written on it and an 800-yen stamp affixed.

Please send your request form to either of the following:

  1. 1)The point of contact notified on the postcard or posted on the website, etc., at the time when you provided your personal information.
  2. 2)OMRON Healthcare Co., Ltd. (Business entity handling personal information)
    Personal Information Protection Administrative Office (Personal Information Protection Management Representative)
    53, Kunotsubo, Terado-cho, Muko, Kyoto 617-0002

Purposes of Use of Personal Information

Personal information collected by the Company will be used for the following purposes depending on the type of information.

Type of personal information Purpose of use
1 Information regarding job applicants Provision of information to job applicants, employment screening for job applicants
2 Entry/exit records of visiting customers Maintenance of security for the Company’s facilities
3 Inquiries to the Customer Service Center Response to repair requests and inquiries regarding component sales and other matters
4 Personal information of users collected through “WellnessLINK” or “MedicalLINK” (health management/promotion-related web services provided by the Company), services by related company Execution of the Company’s business activities, including research, planning, marketing, development, production, sales, and others (The information will be used in a form in which specific individuals are unidentifiable, such as through anonymizing.)
5 Personal information collected from shareholders
  1. a.Exercising the Company’s rights and fulfilling its obligations in conformance with applicable laws and ordinances
  2. b.Implementation of measures intended to strengthen shareholders’ understanding of the Company’s business and to build stronger and better relationships between shareholders and the Company
  3. c.Data collection and statistical processing based on standards stipulated by law
* Other personal information collected as necessary for carrying out the Company’s business activities See items (1) – (7) of “2. Usage of Personal Information.”

Note: Please note that disclosure requests, etc., are only applicable to either of the following categories of personal information:
(1) Aggregate information systematically configured to enable computer search, or
(2) Personal information comprising aggregate information systematically configured to enable easy search for information pertaining to specific individuals by organizing and classifying the information according to a regular pattern and by creating a table of contents, indexing, coding, or through other means.
The Company will respond to disclosure requests, etc., only for personal information subject to disclosure, for which the Company is authorized to disclose, make amendments, additions, and/or deletions to the content, suspend use, erase relevant information, and suspend supply to third parties.

Complaints and Consultation regarding Handling of Personal Information

Any complaints or requests for advice on handling of personal information should be directed to either of the following points of contact:

  1. 1)The point of contact notified on the postcard or posted on the website, etc., at the time when you provided your personal information.
  2. 2)OMRON HEALTHCARE Co., Ltd.
    Personal Information Protection Administrative Office (Personal Information Protection Management Representative)
    Phone: 0120-06-6041
    Email: privacy_info@healthcare.omron.co.jp

Settlement of Complaints

For settlement of complaints, consult JIPDEC (Authorized Personal Information Protection Organization).

  1. -Contact: Personal Information Protection Consultation Service Office
  2. -Address:  Roppongi First Building 12F, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
  3. -Phone: +81 3-5860-7565 / 0120-700-779

Please note that JIPDEC cannot deal with any complaints related to the Company’s products and services.

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